My Chakchouka FAQ

Tunisian products stand out due to their rich blend of African, Mediterranean, and Middle Eastern influences. For instance, the intricate designs of Tunisian ceramics, the distinctive taste of locally produced olive oil, and the vibrant patterns of traditional textiles like Fouta towels reflect deep cultural heritage. Spices like harissa add unique flavors deeply rooted in Tunisia’s culinary traditions, making each item not just a product but a piece of Tunisia’s ongoing cultural narrative.

A: My Chakchouka stands as a beacon of authenticity and quality, bringing the rich tapestry of Tunisian culture directly to your doorstep. Our direct partnerships with artisans and producers across Tunisia ensure that each product not only captures the spirit of Tunisia but also supports and celebrates the artisans' traditional skills and livelihoods.

Absolutely. Our dedicated team in Tunisia meticulously selects each item, ensuring that every product we offer meets high standards of quality and authenticity, celebrating and preserving the rich cultural heritage of Tunisia. We pride ourselves on our transparent practices and close relationships with our suppliers, which allows us to provide our customers with truly authentic Tunisian crafts, foods, and textiles.

Once your order is shipped, you'll receive a tracking number via email. This allows you to monitor your order's journey on our carrier’s website.

We partner exclusively with Tunisian Post to support local services. Shipping costs 14€ for orders under 70€ and is FREE for orders over 70€. For detailed shipping information, please refer to our Shipping webpage.

Please expect a delivery timeframe of approximately 8 - 16 working days depending on your location. We strive to process and dispatch all orders from our facility within 48 hours after your purchase. For detailed shipping information, please refer to our Shipping webpage.

Your satisfaction is our priority. If there's an issue with the item or you encounter a delivery problem, we accept returns or exchanges within 30 days of receipt. For more information on initiating a return or exchange, please contact us.

We're here to assist you! Reach out to us at Info@MyChakchouka.com or through our website's contact form. Our customer service team is dedicated to providing you with timely and helpful responses.

We understand that circumstances change. If you need to modify or cancel your order, please contact us as soon as possible. While we cannot guarantee changes for orders already in processing, we will do our utmost to accommodate your needs.

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My Chakchouka is committed to sustainability and ethical practices by exclusively partnering with local artisans and small-scale producers, which supports the local economy and reduces the carbon footprint associated with long-distance transportation. We also prioritize using sustainable materials and methods in our product creation processes. Additionally, My Chakchouka actively engages in fair trade practices, ensuring that our partners are compensated fairly and work under ethical conditions. This holistic approach helps us maintain a responsible supply chain that benefits both the community and the environment.

Your purchase from My Chakchouka directly supports small-scale producers in Tunisia by providing them with a broader market for their goods, which may not be readily accessible otherwise. We partner with local artisans, farmers, and craftspeople, ensuring that they receive fair compensation for their work. This approach not only helps sustain their livelihoods but also supports local economies and communities. Additionally, by prioritizing traditional skills and crafts, your purchase helps preserve these practices for future generations, maintaining the cultural heritage of Tunisia. This direct support empowers producers to continue their crafts and contribute to a sustainable economic model within their localities.